The bare necessities of life are food, clothing, shelter and transportation. Living independently is one of our home care goals. However, some older adults no longer drive themselves due to age or other reasons. If they reside far away from public transportation routes, "walking" may not be a viable option. The problem of travel causes various inconveniences in everyday life. It can even affect social connections and make them disconnected from their community. Therefore, transportation services are an essential part of aged care services.
Chung Wah Community Care (Chung Wah CC) 's transportation team works hard daily to provide senior consumers and people living with disabilities with the best pick-up service. Having the ability to reserve transportation service allows seniors to travel to doctor's appointments, grocery shopping, local events, and Chung Wah Community Hubs easily.
"Are you satisfied with Chung Wah CC's transportation service? "
Chung Wah CC strived to provide the best quality of care service. Therefore, we perform surveys and feedback analysis regularly. Understanding the data and the client's feedback allows us to continuously improve and plan accordingly.
Therefore, in March and April, Chung Wah CC's Balcatta Hub and Willetton Hub conducted surveys with 64 senior consumers to understand their experiences with transportation services.
Is our transportation service on time?
On-time: 92%
Not on time: 8%
Does the driver possess a good attitude?
Excellent: 61%
Great: 30%
Fair: 9%
Not good: 0%
Poor: 0%
Does the driver put passenger safety as a top priority?
Very safe: 66%
Safe: 27%
Fair: 6%
Not safe: 2%
Poor: 0%
Is the driver a safe operator?
Strongly agree: 70%
Agree: 22%
Somewhat agree: 5%
Disagree: 3%
Strongly disagree: 0%
Our seniors also provided some specific needs and suggestions. Where feasible, Chung Wah CC will try our best to meet different needs and further enhance our transportation service. Our team will also analyse other recommendations in detail and take corresponding actions through continuous improvement plans.
Chung Wah has been servicing the WA community since 1909, dedicated to improving the quality of life of individuals from diverse backgrounds. Moreover, Chung Wah CC has over 35 years of professional care experience helping seniors and people with disability improve their well-being and better integrate into the community. In 2023, we're promoting our theme, Embrace, Elevate & Flourish, and build a better community for all.
