Mr. Jiang, a senior living with dementia, finds even simple daily tasks daunting, particularly bathing. Many caregivers have struggled to change Mr. Jiang's resistant attitude, but Sherry, a support worker at Chung Wah Community Care (CWCC), succeeded where others could not.
One cold winter morning, with the wind howling outside, Mr. Jiang curled up on the sofa, refusing to go to the bathroom. Instead of urging him, Sherry turned on the heater early, making the bathroom warm and comfortable, and pre-warmed the towels and fresh clothes. Using a gentle tone and sincere attitude, she gradually eased Mr. Jiang's hesitation. Thanks to her efforts, Mr. Jiang finally agreed to bathe and progressively began to trust and rely on Sherry.
Sherry modestly attributes her success not to exceptional skills but to a unique, heartfelt approach: "I put myself in their shoes. I wouldn't want to bathe in the cold winter either, so I help remove those barriers." She also noted that if she were the recipient of care, she would hope for respect and kindness. Therefore, she always treats each client with genuine sincerity.
With over ten years of experience as a CWCC support worker, Sherry understands the importance of personalised service through years of client interaction. She believes that remembering clients' personalities and preferences, profoundly analysing their needs, and understanding the obstacles to overcome are crucial to improving service quality.
Sherry also credits her success to continuous learning, stating that CWCC's various training programs have been immensely beneficial. For example, CWCC's dementia awareness and training have been helpful. These programs have helped her to better understand the needs of dementia patients and update her caregiving skills.
Support workers like Sherry are vital to seniors' lives and the solid pillars of CWCC. Their professional services and relentless dedication enable CWCC to continually make a difference in the community, bringing warmth and care to seniors.
