On 2 May 2026, Chung Wah Community Care (CWCC) held a Client and Family Information Session at the Balcatta Community Hub. Many community members joined to discuss aged care services and recent sector reforms. CWCC’s Chairperson Esther, CEO Theresa, and the management team talked about our mission, service development, care planning, and financial reforms.
Esther reflected on her early experiences working in mainstream aged care facilities, noting that many Chinese seniors struggled to access care that genuinely met their cultural and personal needs. Even familiar daily meals and routines were often overlooked due to cultural differences. These experiences reinforced for her the importance of culturally appropriate care and the vital role CWCC continues to play within the community.
Theresa compared CWCC to a large family, emphasising that while individuals may move at different paces during periods of aged care reform, mutual understanding and support remain essential. She encouraged clients and family members to actively share feedback and suggestions, highlighting that consumer voices are a direct driving force behind CWCC’s continuous service improvement.
Senior Managers Nunu and Eileen also encouraged everyone to share their thoughts and experiences. They said the CWCC Consumer Advisory Committee will keep listening to clients, carers, families, and the community to make sure feedback is used to improve service quality and the client experience.
Senior Manager Lingkun gave an overview of CWCC’s care journey and explained how Case Managers work with clients to create care plans that fit each person’s needs. With regular assessments and teamwork, CWCC aims to provide responsive, person-centred support. He also pointed out that CWCC acts as a bridge between the community and government services.
Lingkun gave an example from the aged care reform process. Some personal care services that used to require additional client payments were reclassified following ongoing feedback and advocacy from service providers like CWCC. This change reduced financial pressure on clients and demonstrated CWCC’s commitment to supporting the community's rights and wellbeing.
Finance Manager Kawai also explained the new monthly financial statements introduced as part of the reforms. She covered topics such as service breakdowns, fee structures, government subsidies, client contributions, carried-forward balances, and the management of unspent funds. Participants were guided through how to interpret their statements and monitor budget usage more effectively, further reflecting CWCC’s commitment to transparent fees and clear financial management.
The session ended with a Q&A and lunch, giving clients, families, and the management team a chance to connect and talk openly. The event showed CWCC’s leadership in providing culturally appropriate aged care and its ongoing commitment to building a more inclusive, caring, and high-quality community care system.
